Refund policy
RETURN AND REFUND POLICY
Last updated: 22 August 2026
You may request a return within 14 days after receiving your order.
To start a return, contact hello@arelbrand.com or submit the request through your AREL customer account. Please include your order number.
RETURN CONDITIONS
Items should be returned in their original condition, unworn other than for a reasonable fitting, unwashed, with their original tags and, where reasonably possible, their original packaging.
We may reduce a refund where an item has been handled beyond what is necessary to assess its nature, characteristics and fit, to the extent permitted by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery and contact hello@arelbrand.com promptly if an item is damaged, defective or incorrect. When the return is accepted for one of these reasons, AREL will cover the reasonable return cost.
RETURN SHIPPING
For a standard return or change of mind, return shipping costs are the customer’s responsibility unless mandatory law provides otherwise. We recommend using a tracked service. AREL is not responsible for a return parcel until it has been received.
CANCELLATIONS
If you wish to cancel an order before shipment, contact hello@arelbrand.com as soon as possible. We cannot guarantee cancellation once processing or fulfilment has started.
Where a statutory right of cancellation applies to a distance sale, including for eligible customers in the United Kingdom, you may notify us within 14 days after delivery without giving a reason. After notifying us, return the item within the period required by applicable law.
PREORDERS
Preorders are paid in full when placed. The 14-day return period begins when the preorder is delivered. If a material production or shipping delay occurs, we will inform you and any mandatory cancellation rights remain applicable.
REFUNDS
Once the return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. We process the refund without undue delay and, where required by law, within 14 days after receiving the returned item or acceptable evidence that it has been sent back.
Where applicable, the original standard delivery charge is refunded. Additional costs resulting from an upgraded or express delivery option are not refundable beyond the cost of standard delivery.
Banks and payment providers may require additional time to display the refund.
EXCEPTIONS
Items that are personalised, made to individual specifications, gift cards, or items that cannot be returned for health or hygiene reasons after being unsealed may be excluded where permitted by law. These exclusions do not affect rights relating to defective or incorrectly supplied products.
CONTACT
For return or refund questions:
hello@arelbrand.com