Shipping policy

SHIPPING POLICY

Last updated: 1 September 2026

ORDER PROCESSING

In-stock orders are normally prepared within 2–4 business days. Processing time is separate from the carrier’s delivery time.

PREORDERS

Products identified as preorders are not ready for immediate shipment. The AREL Quarter-Zip is currently estimated to ship within 3–4 weeks after the order is placed.

This timeframe is an estimate and may change due to production, quality-control or logistics requirements. If a material delay occurs, we will notify affected customers by email.

Preorders are paid in full when placed. Once the first production batch is received, preorder customers will be dispatched as a priority.

SHIPPING DESTINATIONS AND RATES

Available destinations and the applicable shipping charge are determined by the delivery country selected on the website and confirmed at checkout.

Current standard rates:
Switzerland: free shipping.
Active European destinations: CHF 24.90.
Other active international destinations: CHF 29.90.

Where the store displays another currency, Shopify may convert the product price and shipping charge into the applicable market currency. The final amount is shown before payment.

DELIVERY ESTIMATES

Carrier transit times vary by destination and begin after the order has been dispatched. Any delivery estimate shown by AREL or the carrier is indicative unless expressly stated otherwise.

Tracking information will be sent when available.

INTERNATIONAL ORDERS — DAP

Unless expressly stated otherwise at checkout, international orders are shipped Delivered at Place (DAP).

Import duties, local taxes, brokerage charges and customs-clearance fees are not included or collected by AREL and remain the responsibility of the recipient. The carrier or local customs authority may request payment before delivery.

CUSTOMS AND CUSTOMER INFORMATION

Customers are responsible for providing complete and accurate delivery information. Customs processing may cause delays outside AREL’s control.

DELAYS, LOSS OR DAMAGE

If tracking has not updated for an unusual period, or if a parcel appears lost or damaged, contact hello@arelbrand.com with the order number. We will assist with the carrier investigation.

Incorrect or incomplete delivery information may lead to additional costs or delays. Where permitted by law, costs caused by an incorrect address supplied by the customer may remain the customer’s responsibility.

CONTACT

For shipping questions:
hello@arelbrand.com